How can I check my contract information or change my plan?
How can I manage my usage online?
How can I view and download a detailed invoice from the Invoice Summary email I received?
nbn™
What is nbn?
Do I need to switch to the nbn?
When can I sign up for an Accord service?
What are the Accord nbn plans?
Can I get an Accord voice service?
What are the Accord voice plans?
What are the contract terms when signing-up with Accord nbn and voice plans?
I already have nbn with another provider. Can I get nbn from Accord?
Can I change my nbn plan once I have signed up?
Once I upgrade to an nbn service, can I go back to an ADSL service?
I am renting - what should I do?
Is nbn reliable compared to ADSL broadband?
Can I have more than one nbn connection at a specific address?
Can I change nbn technology from HFC to FTTP or FTTN to FTTP?
Can I use my existing analogue phone with an Accord Voice service?
Can you offer medical priority assistance for voice services?
What happens to my existing phone service after nbn installation?
Does Accord offer battery backup?
Will the Accord voice service work in the event of a power outage?
What is an nbn New Development Fee?
If I have already paid the New Development Fee to connect an nbn service to my current address, then I move to a new address that does not have an active nbn service, will I need to pay the New Development Fee again?
Will an Early Termination Fee apply if I cancel my Accord nbn service before the end of my contract period?
Are there any additional fees when ordering a second nbn service?
Can I use my existing modem to connect to the nbn service?
Which modem should I choose?
How long is the warranty for my modem?
Can I request the modem be delivered to a different address to my installation address?
Can I track the delivery of my modem?
Can I pick up the modem instead of having it shipped?
If I cancel my nbn service, do I need to return the modem?
How long does it take to get connected to Accord nbn?
Is a technician appointment required to install an Accord nbn service?
Can I request a specific technician appointment date?
What should I do if I am unavailable on the technician appointment date?
What happens if I miss the nbn technician appointment?
Who can request for an appointment date change?
Once the appointment is done, can I immediately use the nbn service?
How long is the nbn installation process?
How can I keep track of my connection progress?
Will Accord keep me updated during the application process?
Do I need to deal directly with NBN Co?
What if I did not receive a notification about when my Accord nbn will be connected?
Once the nbn service is activated, are there any additional instructions required to use the nbn?