Question: Why is my internet not working from my device?
Answer:
Each mobile device has an Access Point Name (APN) which allows you access to the internet. If you don't update your APN, it may prevent you from accessing the internet.
Question: How do I set up my internet from my iOS device?
Answer:
- Tap Settings.
- Tap Mobile Data Network/Cellular Data Network.
-
Enter the following settings without changing any other settings: Mobile/Cellular Data:
APN: ”yesinternet” for Voice and Data plans and “connect” for Data only plans
Username: “blank”
Password: “blank” - Tap the Home Button to return to the home screen.
- To finalise the settings, turn your device fully off and switch it back on.
Question: How do I set up my internet from my Android device?
Answer:
- Tap the Menu button.
- Tap Settings.
- Tap Wireless and Networks or More (depending on the version of the Android device)
- Tap Mobile Networks.
- Tap Access point names.
- Tap the Menu button.
- Tap New APN.
- Enter the following data without changing any other settings:
(Details for this form is dependent on instructions provided by your service provider)
Name Accord APN: ” yesinternet” for Voice and Data plans and “connect” for Data only plans Username: *leave blank* Password: *leave blank* - Tap the Menu button.
- Tap Save.
- Enable the newly-added APN by ensuring the line is ticked, or the radio button is lit by tapping on it.
- To finalise the settings, turn your device fully off and switch it back on.
- Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it, which will indicate the connection is working.